When Receiving Your Product

Before signing the delivery receipt, please check the product’s packaging for any damage or issues. If you notice any damage, missing items, or tampering with the tape for any reason, do not sign any delivery documents. Instead, request a damage report from the courier and return the package. Once you fulfill this requirement, your replacement products will be sent to you promptly. We are not responsible for any damage or missing items if products with damaged packaging or incomplete contents are accepted.  

Please report such issues as soon as possible by sending an email to destek@onmerlo.com or by calling (+90 542 620 15 48 - WhatsApp), along with your order number.  

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Customer Service

For inquiries regarding your orders or product information, you can contact us from anywhere in the world at (+90 542 620 15 48 - WhatsApp) or submit a support request by filling out our contact form.